Geek Squad

Lisa Price 5 months ago

Every time I forced to go here, because it is Apple’s only option to fix a faulty phone. I spend hours and hours going round and round. Horrible experience!

Ryan Rogers 9 months ago

I had a remote start put in my 2002 z28 about a week ago. It works great and the technician was friendly, professional and clearly knew what he was doing, thank you!

just rams Edited 11 months ago

A HORRIBLE experience with Geek Squad buyer's protection service contract. My XL screened TV broke, I called in to nearest Best Buy - my call was sent over seas - VERY difficult to understand rep. They set up appointment to repair my tv in~ 10 days. 10 MINUTES before they were to arrive, they sent a text to cancel, and tell me to re-schedule! I go to re-schedule, but can't. I call in (same aweful automatic overseas transfer) - told they only had ONE service provider in my area, and he was not taking jobs. (I live in a rural area 20 MINUTES NORTH OF A BEST BUY STORE). I was told Best Buy would TRY to find another provider, but no guarantees when it would be. I should keep calling in to see if a re-schedule might one day be possible at some point. Meanwhile, I cannot get a refund on my contract: They took my money for a service contract, provide no service, and keep my money I might use to hire someone who could actually come and fix my tv! I am FUMING angry. Buyer's Protection? NEVER NEVER NEVER again! Update: after numerous attempts to schedule a repair unsuccessfully, speaking with countless reps overseas with dialects defying comprehension, the Best Buy in Bloomington,

Harp Wolfe a year ago

My experience was wonderful! I had been three places that could not help me and the last one suggested the Geek Squad at Best Buy, which I hadn't thought of not having had any real issues with my phone in the past. Kyle waited on me and was great! He immediately knew the problem, and spent 15-20 minutes fixing my malware issues. He was very personable and certainly very knowledgeable! And the price was extremely reasonable! I strongly recommend the Geek Squad and especially Kyle for any and everything they work on!!! Five stars in my book!

Ariel Jones 2 years ago

I had an appointment last night to have my phone repaired, although the advertisement shows that there is same day service option, since my appointment was at 5:40pm, I was open to the phone not being ready same day and the representative Kyle that assisted me was helpful at that time and I had been waiting for someone to contact me today since I was told that my phone would be ready in the morning. I came to Geek Squad a few minutes ago ago pick up my phone but the technician hadn’t been informed that the phone was there and had just got notified an hour ago that it was even there to be repaired. This does not fall on him since he was not the associate there last night that assisted me. There was a major lack of communication and having kids that go places I need my phone to communicate so initially what I needed to be serviced was not completed. And I had the service fee returned since I needed my phone. Mostly disappointed I was told one thing and the communication to make sure the phone was fixed properly did not happen.